Privacy Policy
This privacy policy describes how your personal information is collected, used, and shared when you visit or use this service.
We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information in a few ways:
- Information you provide us directly: When you use the contact form on our site, you may provide us with personal information such as your name, email address, subject, message content, and potentially an indication that you request a callback. This information is necessary to process your inquiry and respond to your request.
- Information collected automatically: When you visit our site, we may collect certain information automatically. This includes information about your device, your browser, and how you interact with the service. This information helps us understand how the site is used and improve its functionality.
- Cookies: We use cookies and similar technologies to operate and improve our site, understand usage, and remember your preferences, such as your cookie consent choices. Cookies are small data files stored on your device. You have control over your cookie preferences through our cookie consent banner.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support when you use our contact form.
- To provide the services you request, such as educational help, document navigation support explanations, or information about hotline services mentioned on our site.
- To operate, maintain, and improve our site and services.
- To ensure the security and integrity of our online platform.
- To comply with legal obligations and regulations.
Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the information concerned and the specific context in which we collect it. We will collect personal information from you where:
- We have your consent to do so (e.g., when you submit information via the contact form).
- The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving our site, ensuring security).
- We have a legal obligation to process your personal information.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with third-party service providers who perform services on our behalf, such as website hosting and maintenance. These service providers are obligated to protect your information and use it only for the purposes for which it was shared. We may also disclose your information if required by law, court order, or governmental authority.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights
Under applicable data protection laws, you have rights regarding your personal information. These rights may include:
- The right to access your personal information.
- The right to rectify inaccurate or incomplete personal information.
- The right to request the erasure of your personal information.
- The right to restrict the processing of your personal information.
- The right to object to the processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our site uses cookies to enhance your user experience. You can manage your cookie preferences through our cookie consent banner. Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of our site.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
Contact Us
If you have questions about this privacy policy or our data practices, you can contact us by directing your inquiries in writing to the physical address associated with the operation of this service.